Trabalho, Educação e Saúde - TES (Work, Education and Health) is an open access scientific journal, edited by the Joaquim Venâncio Polytechnic School of Health, from Oswaldo Cruz Foundation.
This study aimed at analyzing the work process in the daily life of the community health agents and the strategies used to deal with the common adversities to the work process within the scope of the Family Health Strategies) of a District Health Management Center in the municipality of Porto Alegre, Rio Grande do Sul, Brazil. This is a qualitative study, carried out from August 2015 to February 2016, by means of focal groups and semi-structured interviews. The analysis of the data was done by thematic categorization. The results emerged from four main themes: Administrative work and the decharacterization of the Community Health Agents work; The daily life in a team and their working conditions; The attention networks and their discontinuity in health care; and Coping strategies between difficulties and potency. By considering the interfaces between actual and prescribed work of the community health agents, it is not possible to deny the need for dialogue between social control, professionals and managers to deal with situations that cause suffering to users and professionals.
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