Trabalho, Educação e Saúde - TES (Work, Education and Health) is an open access scientific journal, edited by the Joaquim Venâncio Polytechnic School of Health, from Oswaldo Cruz Foundation.
The proximity of Primary Care to the territories where people live makes it strategic in fighting the COVID-19 pandemic. In this research, care management in a basic health unit was analyzed in the context of COVID-19 in a municipality in the Zona da Mata of Pernambuco, Brazil. It is a qualitative research identified as a case study, carried out from August to November 2020 through semi-structured interviews with seven health professionals. Data was analyzed using the content analysis technique. Three terminal categories were defined: organization of the work process, involving the cancellation of group activities and the scheduling of appointments, as well as the rethinking of reception and continuing education; technologies used, with a predominance of light technologies for the reorganization of care; and greater difficulties in the management of care, which ranged from the problem of fake news to the lack of personal protective equipment. It is necessary to invest in the strengthening of Primary Health Care with an emphasis on the use of care management tools such as reception, health education, continuing education and digital technologies in order to increase its resolution in crisis scenarios such as the COVID-19 pandemic.
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