Trabalho, Educação e Saúde - TES (Work, Education and Health) is an open access scientific journal, edited by the Joaquim Venâncio Polytechnic School of Health, from Oswaldo Cruz Foundation.
The purpose of this article is to discuss the role continuing education in health plays as a friendly evaluative practice for completeness in the daily life of health services, as well as its influence in changing the family health teams’ working process. It is based on the experience of the municipality of Teresópolis, state of Rio de Janeiro, Brazil, in 2007 and 2008. A qualitative survey with a descriptive approach was conducted. The theoretical basis consisted of a review of the literature, of the analysis of official documents, minutes of the meetings of the facilitators with the coordinator of the group, and the minutes of the Bipartite Inter-Management Commission. The field of observation consisted of a semi-structured interview with the group of facilitators. To analyze the interviews and minutes, we opted for content analysis and compared the sources as an efficient proof of validation. It was noticed that professionals still find it hard to recognize instruments other than the official ones as assessment tools. However, in Teresópolis, the practice of continuing education was able to promote changes in the labor process, enabling critical and reflective training among current and future health professionals, strengthening social participation and bring management closer to the local health issues, thus proving that a friendly evaluative practice can be considered for completeness.
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